Privacy Policy
Your financial information deserves the highest level of protection. Here's exactly how we handle your personal data.
Information We Collect
When you engage with ravionthalesi's financial education services, we collect information that helps us provide personalized guidance for your financial decision-making journey. This isn't about gathering data for the sake of it – every piece of information serves a specific purpose in helping you make better financial choices.
Personal Information
Name, email address, phone number, and postal address. We need these basics to communicate with you about courses, send educational materials, and process enrollments.
Financial Context
Your current financial situation and goals – but only what you choose to share during consultations or assessments. This helps us tailor our educational content to your specific circumstances.
Learning Preferences
Course progress, preferred topics, and feedback on educational materials. This data helps us improve our programs and suggest relevant content for your financial education journey.
Website Usage
How you interact with our website, which pages you visit, and what content interests you most. We use this to make our site more helpful and relevant to your needs.
We collect this information through various means: directly from you when you fill out forms, automatically through website analytics, and sometimes through third-party services that integrate with our educational platform. The key thing to remember is that we never collect more than we need, and we're always transparent about what we're gathering and why.
How We Use Your Information
Your data isn't just sitting in a database somewhere – it's actively working to improve your experience with our financial education services. Here's exactly what we do with the information you provide:
- Deliver personalized financial education content that matches your current situation and goals
- Process course enrollments and manage your learning progress through our programs
- Send educational newsletters and updates about new courses – but only if you've opted in
- Provide customer support and respond to your questions about financial concepts
- Improve our educational materials based on how students engage with different topics
- Comply with Australian financial education regulations and maintain proper records
- Analyze website performance to make sure our platform serves your learning needs effectively
- Protect against fraud and maintain the security of our educational platform
We base our data processing on several legal grounds under Australian privacy law. Most commonly, we process your information because it's necessary to provide the educational services you've requested. Sometimes we rely on legitimate interests – like improving our courses based on student feedback – but only when this doesn't override your privacy rights.
Our Processing Principles
Purpose Limitation
We only use your data for the specific purposes we've told you about. No surprise uses, no selling to third parties for unrelated purposes.
Data Minimization
We collect only what we actually need to provide quality financial education services. More data doesn't automatically mean better service.
Accuracy and Updates
We keep your information current and accurate, and we make it easy for you to update details when your situation changes.
Information Sharing and Third Parties
We're selective about who we work with and how we share your information. Your financial education data doesn't get passed around freely – every sharing arrangement has specific protections and serves your interests as a student.
Here's who might access your information and why:
- Educational platform providers who host our online courses and track your learning progress
- Email service providers who help us send course updates and educational newsletters
- Payment processors who handle course fees and subscription payments securely
- Customer support tools that help us respond to your questions more effectively
- Analytics services that show us how to improve our educational content
- Legal and compliance advisors when required by Australian regulations
- Technical service providers who maintain our website and learning management system
Every third-party provider we work with must meet strict privacy and security standards. They're contractually bound to protect your information and can only use it for the specific services they provide to us. We regularly audit these relationships to make sure your privacy remains protected.
We never sell your personal information to marketers, data brokers, or other companies looking to profit from your data. Your information stays within our educational ecosystem, used only to improve your learning experience and provide the services you've signed up for.
Data Security Measures
Protecting your financial information requires serious security measures. We've implemented multiple layers of protection because your trust in our educational services depends on keeping your data safe from unauthorized access or misuse.
Encryption Standards
All sensitive data is encrypted both when stored on our servers and when transmitted between your device and our systems. We use industry-standard AES-256 encryption for data at rest.
Access Controls
Only authorized staff members can access student information, and only when necessary for providing educational services. All access is logged and monitored.
Regular Security Audits
We conduct quarterly security assessments and vulnerability testing to identify and address potential weaknesses before they become problems.
Secure Infrastructure
Our servers are hosted in Australian data centers with physical security measures, backup power systems, and 24/7 monitoring.
Staff Training
All team members receive regular privacy and security training to ensure they understand how to handle student information appropriately.
Despite these measures, no system is completely immune to security threats. If we ever experience a data breach that affects your information, we'll notify you within 72 hours and explain exactly what happened, what information was involved, and what steps we're taking to prevent similar incidents.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. These aren't just theoretical rights – we've set up practical procedures to make sure you can actually exercise them when needed.
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect. You can do this through your account settings or by contacting us directly.
Delete Your Information
Request deletion of your personal data, subject to legal requirements for record-keeping in financial education services.
Restrict Processing
Limit how we use your information in specific circumstances, such as when you're disputing the accuracy of your data.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if you choose to leave our platform.
Withdraw Consent
Stop any processing that's based on your consent, such as marketing communications or optional data collection.
To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll verify your identity to protect your information, then process your request promptly. Most requests are handled within two weeks, though complex requests might take up to 30 days.
If you're not satisfied with how we handle your privacy request, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). However, we'd appreciate the opportunity to resolve any concerns directly first.
Data Retention Periods
We don't keep your information forever. Our retention periods are based on legal requirements, the nature of the information, and how long it's needed to provide ongoing educational services.
When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request earlier deletion in most cases, though some information might need to be retained for legal compliance.
International Data Transfers
Some of our service providers operate outside Australia, which means your information might be transferred to and processed in other countries. We take extra care to ensure these transfers maintain the same privacy protections you'd expect under Australian law.
Currently, we transfer limited data to:
- United States – for email marketing services and customer support tools
- Ireland – for cloud storage and educational platform hosting
- Singapore – for payment processing and financial transaction handling
These transfers are protected by standard contractual clauses approved by privacy regulators, ensuring your information receives adequate protection even when processed overseas. We regularly review these arrangements to make sure they continue meeting Australian privacy standards.
If you have concerns about international transfers, you can request that we limit your data to Australian-based processing only. This might affect some service features, but we'll work with you to find solutions that meet your privacy preferences.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your learning experience and help us understand how students interact with our educational content. We're transparent about what we track and give you control over these technologies.
We use several types of cookies:
- Essential cookies that make our website function properly and remember your login status
- Performance cookies that help us understand which educational content is most helpful
- Functionality cookies that remember your preferences and customize your experience
- Analytics cookies that show us how to improve our course delivery and website design
You can control cookie settings through your browser preferences, though disabling certain cookies might affect how well our educational platform works for you. We also use pixel tags and similar technologies to track email engagement and improve our communication with students.
We don't use advertising cookies or sell your browsing data to third parties. Our tracking is focused on improving educational services, not profiling you for marketing purposes.
Children's Privacy
Our financial education services are designed for adults making real-world financial decisions. We don't knowingly collect personal information from children under 16, and our courses assume participants have the legal capacity to enter into financial agreements and make educational commitments.
If we discover that we've inadvertently collected information from someone under 16, we'll delete it promptly and notify the parent or guardian if we can identify them. Parents who believe their child has provided information to us should contact us immediately.
For participants aged 16-18, we may require parental consent for certain services, particularly those involving financial assessments or long-term educational commitments. We handle information from younger users with extra care and limit data collection to what's absolutely necessary for educational purposes.
Changes to This Privacy Policy
Privacy practices evolve as technology changes and regulations develop. When we need to update this policy, we'll notify you at least 30 days before changes take effect, giving you time to review the updates and decide how they affect your relationship with our services.
Significant changes – like new data collection practices or changes to your rights – will be communicated through email and prominent notices on our website. Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated revision date.
We maintain historical versions of this policy so you can see exactly what's changed over time. If you disagree with policy changes, you can request data deletion or service termination before the changes take effect.
Privacy Questions and Contact Information
4/122 4/90 Woods St, Darwin City NT 0800, Australia
Phone: +61396541554
Email: info@ravionthalesi.com
This privacy policy was last updated in March 2025 and reflects our current data handling practices for all educational services provided through ravionthalesi.